PDRA Customer Service Specialist

Home/Education/Dealer Education/PDRA Customer Service Specialist
PDRA Customer Service Specialist 2018-01-23T10:53:13+00:00

PDRA Customer Service Specialist

This course provides top-quality customer service training. Topics include: the customer’s advantage of shopping at a local independent paint store, greeting customers, matching products to customer needs, selling add-ons, explaining the difference quality makes, finalizing the transaction, telephone techniques, overcoming objections, dealing with angry customers and competing against the “big boxes.” Once this course is completed your employees will be able to interact with your customers for the best possible outcome – satisfied, repeat customers! Click here for more information and a course outline.