PDRA Customer Service Specialist
~ Online dealer education series
This course provides top-quality customer service training, online at your convenience. Seven in-depth chapters will take approximately seven to ten hours to complete. Chapters include the advantages of dealing with an independent paint store, greeting customers, matching products to customer needs, selling add-ons, explaining the difference quality makes, finalizing the transaction, telephone techniques, overcoming objections, dealing with angry customers and competing against the "big boxes." You may view the course outline here.
For your convenience, the course can be taken in multiple settings over a 60-day period. Students earning a passing grade at the end of the course will receive a frameable certificate of completion, a press release for your local news outlets and a PDRA Customer Service pin.
To view a FREE Online Demo:
Click here and enter Username: Customer Service and Password: DEMO
After you are logged in, click My Courses. then click PDRA Customer Service Specialist Demo. Click on each of the three demo modules to review. To return to the demo outline click the menu tab in the upper left corner.
Co-op Funds: Ask your supplier about the availability of co-op funds for this course.
Tax Information: A tax deduction may be allowed for career-related training. Ask your tax advisor.
Class Fee – PDRA Members: $79 (U.S. funds)
Class Fee – Non-Members: $199 (U.S. funds) Join PDRA for only $149 and save $120 on every employee who takes the course! To join PDRA, click here.
PDRA Members: You must log in to receive the member discount price. (Go to "MEMBER LOGIN" in the blue bar at the top of this page. Your Member ID is printed on your membership certificate.)
Non-Members: Please click here to enroll or call Tina at 800-737-0107.