Category Archives: Blog

5 Tips For Satisfying Unhappy Customers

 One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues with a particular product, trying to satisfy an angry customer is never easy. As an independent retailer, these situations are even more


Taking Customer Service to the Next Level

When it comes to the success of an independent retailer there’s a lot to be said about a prime location, an extensive product selection and competitive pricing, not to mention engaging marketing and effective social media. But at the end of the day, the most important (and oft-overlooked) ingredient to a successful small business is – and always will be