Posted by: Diane Capuano
PDRA has officially launched the new PDRA Customer Service Specialist online course. As part of the PDRA Board of Directors’ new Retailer-to-Retailer initiative, this powerful new training course has been designed by paint store owners specifically for paint and decorating stores.
The course covers all aspects of professional customer service—from greeting your customers when they first walk through the door to finalizing the sale and everything in between. Chapters include: advantages of dealing with an independent store, selling add-ons, how to explain paint quality, telephone techniques, dealing with angry customers, competing against the “big boxes” and much more.
All totaled, the new course will take from seven to 10 hours to complete and may be taken in multiple settings over a 60-day period. Employees who graduate will have the knowledge they need to interact with your customers for the best possible outcome: increased sales and satisfied, repeat customers.
Paint and decorating retailers, you can be among the first to enroll by clicking on the PDRA Education page and following the instructions. The class fee is $79 for PDRA members and $199 for non-members (U.S. funds).
Non-members, do you want to take advantage of the member price? Then, join PDRA for only $149 and save $120 for every employee who takes the course while also enjoying all the other money-saving benefits of PDRA (Canadian retailers, click here). Both members and non-members are also reminded to check with your suppliers regarding the availability of co-op funds to offset the cost of this course.
Students earning a passing grade will receive a frameable certificate of completion, a press release for local news outlets and a PDRA Customer Service pin.
To view a free online demo, call Tina at 800-737-0107 or email tina@pdra.org.
For more information and to enroll, please visit the PDRA Customer Service Specialist page at the PDRA website.
Tags: customer service, PDRA education, Retailer to Retailer
